Privacy Policy

The following are just a few examples of the personal data we might gather: Data You Provide: Date of birth, phone number, email address, first and last name, and any information provided while creating an account. Correspondence through live chat, email, or the Website.

• Transactional Info: Past transactions include withdrawals, deposits, and other account operations.
• Technical Info: Activity logs, browser/device information, Geo IP location, traffic logs, and other relevant details.
• Documents for Verification: Bank statements, payment slips, identification proof, and other records for legal compliance, fraud prevention, or account verification.
• Responses to Surveys: Responses or evaluations from volunteer consumer surveys.

In order to deliver and enhance our services, we process your personal information, which include:

• Handling transactions and wagers.
• Providing customer service and gaming services.
• Carrying out identification verification procedures.
• Observing legal requirements, such as anti-money laundering legislation.
• Sending offers and promotions (with prior agreement).
• Keeping an eye out for term abuse and fraudulent activity.
• Carrying out market research and examining user trends.
• Applying statistical analysis to data that has been aggregated.

We might use the Personal Information you provide to send you marketing communications, including offers from our business partners unless you choose not to receive them. By accepting rewards or wins, you agree that your name and/or nickname may be used for promotional purposes where allowed by law.

Personal information may be gathered by us via:

• how you use the website.
• third-party suppliers or service providers, such as online payment systems and fraud prevention services.

Third-party information will be handled securely and in accordance with this Privacy Policy.

We may share the information you have provided with our commercial partners and other organisations in our group. These businesses encompass our parent companies, their parent companies, and all of their subsidiaries, in addition to any businesses that we do business with and have agreements with. The Company or another business in our group of organisations may process your information, and they may employ a third party to meet their data processing requirements.

To carry out their responsibilities and help you, Company Employees — in particular, the Money Laundering Officer, Data Protection Officer, Payments & Anti-Fraud analysts, Customer Retention team members, VIP player managers, Customer Support agents, and other chosen employees — will need access to your personal information.

In accordance with applicable gaming, data protection, and privacy regulations, all of our employees who have access to or are involved in processing players' data have signed confidentiality agreements to uphold the information's confidentiality.

To deliver our services or interact with service providers and data processors, we or our service providers may need to send your personal information to nations outside of the European Free Trade Association (EFTA) regions, the European Union (EU), and the European Economic Area (EEA). However, we must make sure that your personal information is protected during these transfers in compliance with the General Data Protection Regulation (GDPR).

To provide you with our services, like handling your wagers and payment transactions, offering you gaming and other supplementary services you request from our website, and locating and carrying out the required verification checks, this transfer can be required.

We utilise suitable measures, such as the standard contractual clauses for data protection approved by the European Commission, to provide a suitable degree of protection for your personal information when it is transferred to third countries. Additionally, we take all measures to guarantee that your data and information are handled safely, in compliance with this Privacy Policy, and in compliance with all relevant data protection regulations.

You agree to the application of these safeguards and the potential transfer of your personal data to third countries by using our services and visiting our website. Do not hesitate to get in touch with us if you have any queries or worries about these transfers.

Your personal information is never rented or sold to third parties.

Only if mandated by law, regulation, or another type of legal subpoena or warrant we may release your personal information. If we think it's essential to safeguard the legitimate interests of the Company, its clients, or any third party, we may also share your personal information with a law enforcement or regulatory body.

Only the following situations will result in the disclosure of personal data to third parties:

a) When mandated by law; 

b) If the Website must share information with its payment processors in order to process payments in line with their privacy policies (for example, Paysafe processes the majority of banking card transactions, and its privacy policy applies to these kinds of transactions); 

c) To fulfil our legal and regulatory obligations to the appropriate licencing and regulatory bodies, as well as all obligations under any other applicable laws and to any other applicable regulators in other jurisdictions; 

d) When the Company determines that disclosure is required to safeguard the Company's or the player's safety, or the safety of others, or look into fraud, or to comply with a government request;

e) If the information is necessary for our marketing service providers to perform their duties;

f) To any other third party with prior permission from the player.

We engage third-party data processors to handle limited personal data on our behalf. These providers assist with Website hosting, operation, marketing, analytics, improvements, and email newsletter distribution. We make sure that the recipient receives Personal Data in accordance with applicable Data Protection Legislation and that the processor is subject to the same obligations as we are under the relevant Services Agreement.

Additionally, our websites might have social media elements (such as "like" or "share" buttons). Facebook and other third-party social media platforms offer these services. The privacy policies of the individual social media sites regulate how data is processed when it is gathered in this manner. Additionally, if we buy any additional companies, we might share personal information. It's possible that our customers' personal information will be sold or transferred if the firm undergoes structural changes, including a merger or acquisition by another business. Before any personal information is transferred, we will send out an email to our users.

Please be aware that in order to provide appropriate references, our content may contain links to third-party websites. These can include different privacy policies and notices about data processing, which is not our responsibility.

Your personal information will be kept for as long as the law requires. After your account has been closed, this information will only be utilised as needed by the appropriate authorities to investigate any criminal conduct, fraud, money laundering, or concerns related to financial or fiscal records.

In cases where automated decision-making is not used, we might also save anonymised versions of your data to enhance our marketing messages and content.

We must keep player personal information provided at registration and any information transferred during the operation of a Player Account for at least five years following the last player transaction or account closure due to anti-money laundering laws in EU-licensed gaming jurisdictions. Removal requests made before the end of this time frame will thus not be considered.

We understand that we are subject to stringent legal requirements regarding the protection of personal data when we gather and use your personal information to administer your Player Account.

In compliance with current laws and best business practices, we, therefore, make every effort to safeguard your private information. We are dedicated to giving gamers secure services, and we will take all appropriate measures to guarantee the security of any information you have given us.

The player's unique ID and password are the only ways to access their Player Accounts. For further security against unauthorised account use, you can also enable two-factor authentication (2FA). You are in charge of protecting the privacy of your login credentials and making sure that no one else can access them.

Under certain conditions, you, as a data subject, are granted certain rights under data protection law. According to the legislation, you have the right to:

• Ask for access to your personal information: You are entitled to a free copy of the personal information we have about you.
• Request an update of your personal information: You have the right to have any inaccurate or missing personal information we may have about you corrected. Please be aware that, in order to fulfil our legal requirements, we might need proof of your address or identification to support your request and that it might be denied.
• Request the removal of your personal information: If we no longer have a valid reason to process or maintain your personal data, you have the right to request that it be erased. This right is not absolute. Thus, we won't be able to fulfil your request if we are required by law to keep the data or if doing so will help us defend ourselves in court.
• Reject the processing of your personal data: You have the right to object if you believe that our processing of your data violates your basic rights and freedoms. We might, however, provide strong, justifiable reasons to handle your data that outweigh your rights and freedoms. You can address any concerns you may have with our Data Protection Officer (DPO).
• Make a request to restrict the processing of your personal information: In certain situations, such as (a) confirming the accuracy of the data, (b) when our use of the data is illegal but you do not want it deleted, (c) keeping your data to exercise, establish, or defend legal claims, or (d) when you have refused the use of your information but we need to confirm whether we have overriding legitimate grounds to use it, you may request that we temporarily suspend the processing of your personal information.
• Eliminating your consent: You have the right to cancel your consent at any moment for the processing of your data. Until you cancel your consent, "opting out" or withdrawing your consent will not impact the legality of the processing we do. You may no longer want us to process your data in this way if you withdraw your consent, which could limit our ability to offer you specific services (like marketing). Through the website's account profile settings, you can cancel your consent at any moment.
• File a complaint with a supervisory body: You have the right to file a complaint with a supervisory body about the way personal data is processed, especially in the Member State where you regularly reside, work, or where you believe there has been an infringement.

We might need to ask for certain information about you in order to confirm your identification and enable you to exercise your rights, as previously mentioned. This security feature guarantees that we only give your personal information to you and not to a scammer.

We will make every effort to reply to all valid requests within a month of the request being submitted. We might take a bit longer if your request is really complicated or if you have made several requests in a short amount of time. We will let you know about this extension in such a situation.

You can reach out to us to:

• a) Verify the accuracy of the personal data we have gathered about you; 
• b) Ask how we use your data; 
• c) Prevent future use of your information for direct marketing; 
• d) Update or correct any information you have given us (in which case you must provide any reasonable proof we may need to make such changes). 

Please take note that it is against the law to give us inaccurate information about you, and it is your obligation to make sure that we always have the most recent information on you.

To handle enquiries about this privacy statement, we hired a Data Protection Officer (DPO). For any enquiries concerning this Privacy Policy, please reach out to our DPO at dpo@hollycorngaming.com.

Furthermore, in accordance with Article 77 of the GDPR, you have the right to file a complaint with a supervisory body against the processing of your data, especially in the Member State where you regularly reside, work, or where an infringement is suspected.

We can evaluate how well our content marketing is working, thanks to advertising cookies. Our partners provide us with these cookies so they may monitor website traffic and advertising-driven new player registrations. With the exception of site visit data gathered directly by such Advertising Cookies, we do not provide your personal information (for instance, your name or email) to affiliated parties. Your website visit data, however, might be connected to additional personal data that the providers have gathered from other sources. These third-party providers' privacy notices and policies regulate the latter external data processing.

The cookies that we store can be categorised into three primary kinds based on the technological layout of the casino Website:

• Cookies that a back-end application stores
• Cookies that a front-end application stores
• Cookies from third parties

In addition to the aforementioned, in order to deliver the services they offer us, we use a number of third-party service providers who additionally deploy cookies on this website. These services include but are not limited to, tracking your online activity, evaluating the website's performance, and gauging the success of our marketing initiatives in order to assist us in enhancing your experience.

How to Manage Cookies

The majority of web browsers accept cookies by default. By changing your browser's settings, you can choose to prevent some or all cookies or remove cookies that have already been stored. We advise against blocking or deleting your cookies, though, as this could limit how you can use our Website.

Through your browser's settings, you can control how many cookies are stored. You should get the right information from the help feature of your favourite browser.

The website has additional information about cookies – https://www.aboutcookies.org/.

Certain browsers have useful cookie guidelines:

• Safari 5 for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html 
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html 
• Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies 
• Firefox: http://support.mozilla.org/en-US/kb/Cookies 
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09 
• Internet Explorer: http://support.microsoft.com/kb/278835

NetEnt's Privacy Policy is applicable when you play its casino games. You can find this policy here.